Lucky7net | FAQ — All Answers Here

Minimum deposit: RM20 for all payment methods.

Maximum deposit: It depends on the method used — DuitNow and bank transfers generally have no daily limit set by lucky7net, though your own bank's limits may apply. For eWallets such as TNG and Boost, limits depend on your wallet's verification status.

If you wish to make a large deposit, please contact lucky7net support first to ensure the process goes smoothly.

Most deposits are credited instantly or within 1–5 minutes. Processing times by method:

• DuitNow: Instant
• FPX: 1–3 minutes
• TNG / Boost / GrabPay: 1–5 minutes
• Manual bank transfer: Up to 15 minutes (during bank business hours)

If your deposit has not been credited after 30 minutes, contact lucky7net support and provide proof of payment (screenshot) for prompt investigation.

No — lucky7net does not charge any processing fees on all deposits. You pay exactly the amount you wish to deposit. However, some banks or eWallet providers may apply a small fee on their end for certain transactions — this is beyond lucky7net's control.

Minimum withdrawal: RM50 per transaction.

Maximum daily withdrawal: RM50,000 for fully KYC-verified accounts. Accounts without full KYC may have lower limits. For withdrawals exceeding RM10,000, additional review may be required in accordance with standard platform procedures.

Withdrawal requests may be rejected for the following reasons:

• Bonus wagering requirement not yet fully met
• Bank account or eWallet details do not match the lucky7net account holder's name
• KYC not completed or documents not accepted
• Withdrawal amount exceeds the daily limit
• Suspicious account activity requiring investigation

If your withdrawal is rejected, you will receive a notification stating the reason. Contact lucky7net support for more information.

lucky7net operates a policy that withdrawals must be made to the same payment method withdrawals must be made to the same payment method used for the deposit, or to a bank account registered under the same name as your lucky7net account. This is a security measure to prevent fraud and money laundering. If you need to change your withdrawal method, please contact our support with the relevant identification documents.

The wagering requirement is the amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 10x wagering requirement, you need to place bets totalling RM1,000 before the bonus funds can be converted to withdrawable cash. Wagering requirements vary by bonus type — please read the details of each promotion carefully. Your wagering progress can be tracked from the account dashboard under the Bonus section.

Yes, in most cases you can cancel an active bonus through your account settings. However, once a bonus is cancelled, any associated bonus funds will be removed from your account. Only your original deposit amount (minus any winnings generated using bonus funds) will remain. Please review the specific bonus terms before deciding to cancel.

A referral code can be entered during registration in the "Referral Code (optional)" field. Once your friend successfully registers using your code and makes their first deposit, the referral bonus will be automatically credited to your account within 24 hours. You can generate your own unique referral code from the Referral section in your lucky7net account dashboard.

Yes. All games at lucky7net use RNG (Random Number Generator) that has been verified and independently audited. RNG ensures every game outcome is completely random and cannot be manipulated by any party — including the lucky7net platform itself. Our game providers have received certification from independent regulatory bodies in the international gaming industry.

Some slot games offer a demo mode that lets you play with virtual credits without making a deposit. It's a great way to learn game mechanics before playing with real money. However, winnings in demo mode cannot be withdrawn — it is for practice and entertainment purposes only. To play with real money and claim your winnings, you will need to make a deposit first.

Take immediate action:

• Change your password immediately
• Log out of all active sessions from the Security section in your account settings
• Enable 2FA if you haven't already
• Contact lucky7net support via 24/7 live chat to report this incident
• Review your transaction history and report any activity you don't recognise

The lucky7net security team will investigate and take appropriate action, including temporarily freezing the account if necessary during the investigation.

Yes, responsible gaming is at the core of lucky7net's operations. Our platform provides:

• Daily, weekly, and monthly deposit limit tools
• Session time tracking and session duration notifications
• Break period options (24 hours to 30 days)
• Self-exclusion (6 months to permanent)
• Daily and weekly loss limits

All these tools are accessible directly from your account settings. Visit the Responsible Gaming for more information.

lucky7net has a session recovery system that protects you from losing funds due to technical disruptions. If your connection drops during an active game session, the system saves your last game state. When you log back in, you can resume from where you left off, or your wagered amount will be returned to your balance depending on the game type. If you notice any balance discrepancy, contact lucky7net support with the time and game details.

Here are some basic troubleshooting steps:

• Check your internet connection — Live Casino games require a minimum speed of 5 Mbps
• Clear your browser or lucky7net app cache
• Close other tabs or apps that are using significant device resources
• Try using a different browser (Chrome or Firefox recommended)
• Disable your VPN if you are using one — VPNs can slow down your connection
• Make sure your lucky7net app is the latest version from the Download

If the issue persists, contact lucky7net technical support.